I am writing from The British School Muscat in Oman in my capacity as the Accounts Officer handling overseas procurements. We are very pleased with the quality of service provided by VPJ Solutions, whom we have been working with for two years. We sincerely appreciate their efficiency in responding to our requests for and queries on products required by the school: from books and toys, to furniture and tools, and even printing needs, among many others. They have successfully handled the bulk of our annual orders for School Year 2018/19, from detailed quotations and invoicing as well superb packing and delivery arrangements. We certainly appreciate the professionalism in which VPJ conducts business. They definitely go the extra mile for their clients, no matter the size of the order, and even respond to requests at odd times if we are in urgent need of goods to be supplied. We look forward to doing business with VPJ in the years to come.
british school muscat
I have to say, that everybody has been very happy with the packing and the delivery. You kept us very well informed about the orders and the delivery dates and they were perfectly well organized, so thank you very much for your work.
We will keep in touch.
Sara Muñoz | PA to Head of Primary
British Council School | Calle Solano 5-7 | 28223 | Pozuelo de Alarcón | Madrid | Spain
It was nice getting in touch with you again for further assistance with regard to our 2017/18 academic year supplies for our school.
The reason we returned to you is that we found your support last year invaluable.
As you know we were starting out and had no previous knowledge or how to order books, uniforms or other educational solutions for our school, and you were there for us.
Your professionalism and efficiency ensured that we had little concerns regarding costs, collation and shipment of the two containers (full of materials) to Nigeria. You even recommended a clearing agent in Nigeria who cleared the containers, paid all the duties and charges on our behalf and delivered the containers to our location in Abuja.
Nigeria is not an easy environment in which to conduct business, yet you were able to achieve almost the impossible to get us started. Everything from identification of what we require, collation of the materials, shipment and delivery to our premises in Abuja, was seamless. We could not have done it without you, and we would remain grateful to you for your professionalism, competence and invaluable support.
Thank you once again for everything you did for us and we look forward to doing further and future business with you.
Dr. Patrick Okonmah, LLM, LLM, PhD, BL
Director of Studies Holborn Academy Abuja, Nigeria
Dear Val and all at VPJ,
In terms of honest feedback form our side, your service has meant that I have rejected the pleas from two other significant companies to re-establish business with them from previous years with BSG. I have even not engaged a friend who is in the same business!
I think your service has been first class and cannot commend you highly enough for what you have done for us (and me!)
Tobin Connell | Principal
British School of Geneva
Dear Val and the VPJ Solutions Team
So! Your beautifully packed shipment arrived on Friday. A total success!
I can't thank you all enough for your advice, guidance and work ethic. A truly outstanding company.
Dear VPJ Solutions Team
The order arrived yesterday, thank you very muchJ I really appreciate how punctually it arrived, I know it wasn’t easy with the problems at border!
The labelling this year was fantastic, with the boxes individually labelled and the list of boxes on the palletJ
Thank you for the generous discount for shipping. I hope that we have less hassle with customs this year;)
It has once again been a very easy, efficient, professional and successful process, with minimal fuss and paperwork. Thank you to your and your team!
Thanks for this information and also thanks for your sponsorship for the Golf Tournament last Saturday….
Val, from my perspective - All has gone really well 'again'.
thank you Val and VPJ as a whole!
There is no reason for us to want to do business with anyone else on consolidation Val - I recommend you to everyone that asks and would not dream of looking elsewhere
'Yet again you have exceeded our expectations; order was again on time, truly as advertised as 'Classroom ready' saved us no end of time and energy.
A brilliant service and such an improvement on what we had before.
Many thanks to you Val and your team for a real hassle free experience...
'We are satisfied with the results of 2014-2015 purchase process. Once again your organization has delivered a great professional service. We appreciate your support, guidance, concern and cooperation. Our schools orders were received as planned and in perfect conditions. Packaging and labels on the boxes were correctly placed and detailed.
Once again thanks for your support to the school and the great work done on this 2014-2015 purchase process.
Looking forward to make our professionals relations to a higher level.'
I would like to thank you at vpj and specifically Val, for the professional, efficient, uncomplicated and problem-free process with the orders this yearJ
We will be in touch again soon for next year’s orders.
This is excellent news and very much appreciated.
Thanks for all your help and assistance. Always a pleasure to work with you.
Thanks again for all your help and assistance this year ... we will now have the chance to build our school correctly this year ... and make sure that we "get it right,"
Cheers, and thanks again for all your help and assistance -- we really needed it. The fact you have first hand knowledge of what is going on, has surely been a plus for the school and really gave us the support that we needed during some dark days just a few months ago.
Our order has been delivered to the School. We have verified all items in good condition. Our special thanks to you and your team for a very professional service provided.
WE ALSO UNDERTOOK AN INDEPENDANT MARKET RESEARCH SURVEY; THE RESULTS ARE BELOW:
As part of our process to continually improve our excellent services, we at VPJ Solutions decided to employ a consultant to communicate with our clients and to conduct a survey covering the experience they had while using VPJ Solutions.
Our aim in doing so is to ensure that we are offering the very best service and highest standards so our clients have a hassle and stress free ordering process and probably the best that can be offered...anywhere!
Here is how we done...
We scored maximum marks on the following:
All those questioned said they would use our services again and would recommend us to others.
Other comments included:
Our overall score placed us in the highest score bracket title of:
EXCELLENT SUPPLIER & MARKET LEADER
With our 98%(+) order fulfilment rate we are also taking time to go the extra mile to find those items that are 'out of stock' with individual suppliers and spending time 'searching' for hard to find items.
We would like to thank all of our clients who agreed to take part and hope we can continue to offer you a market leading service from order to delivery regardless of where you may be in the world.
If you have not yet had the benefit of our services you can order with us now and all year round, for everything your school may need.