OUR RATING IN OUR INDEPENDANT CUSTOMER SURVEY...

As part of our process to continually improve our excellent services, we at VPJ Solutions decided to employ a consultant to communicate with our clients and to conduct a survey covering the experience they had while using VPJ Solutions.

Our aim in doing so is to ensure that we are offering the very best service and highest standards so our clients have a hassle and stress free ordering process and probably the best that can be offered...anywhere!

 

Here is how we done...

 

We scored maximum marks on the following:

  • Reliability

  • Responsiveness

  • Professionalism

  • Helpfulness

  • Customer service

  • Ease of doing business

  • Competitiveness

All those questioned said they would use our services again and would recommend us to others.

Other comments included:

  • The ease and speed of resolving problems
  • Effectively meeting deadlines
  • Professional re-packing to 'Classroom Ready' requirements
  • Clear labelling and packing lists on every box
  • Flexibility - Ability to respond to 'difficult' requests and to be 'pro-active' in meeting customer needs

Our overall score placed us in the highest score bracket title of

EXCELLENT SUPPLIER & MARKET LEADER

 

 With our 98%(+) order fulfilment rate we are also taking time to go the extra mile to find those items that are 'out of stock' with individual suppliers and spending time 'searching' for hard to find items.

 

We would like to thank all of our clients who agreed to take part and hope we can continue to offer you a market leading service from order to delivery regardless of where you may be in the world.

 

If you have not yet had the benefit of our services you can order with us now and all year round, for everything your school may need.

Client Testimonials...

This is what our customers say about our Consolidated Procurement Service...

 

Dear Val and the VPJ Solutions Team
So! Your beautifully packed shipment arrived on Friday. A total success!
I can't thank you all enough for your advice, guidance and work ethic. A truly outstanding company.

 

Dear VPJ Solutions Team

The order arrived yesterday, thank you very muchJ I really appreciate how punctually it arrived, I know it wasn’t easy with the problems at border!

The labelling this year was fantastic, with the boxes individually labelled and the list of boxes on the palletJ

 

Thank you for the generous discount for shipping. I hope that we have less hassle with customs this year;)

 

It has once again been a very easy, efficient, professional and successful process, with minimal fuss and paperwork. Thank you to your and your team!

 

 

Hi Val

Thanks for this information and also thanks for your sponsorship for the Golf Tournament last Saturday….

Val, from my perspective - All has gone really well  'again'.

thank you Val and VPJ as a whole!

There is no reason for us to want to do business with anyone else on consolidation Val - I recommend you to everyone that asks and would not dream of looking elsewhere

 

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"Since switching our UK procurement over to VPJ Consultancy Services, we have enjoyed a much smoother ride through the process of getting our educational materials to possibly one of the least accessible international schools in the world. VPJ accepts a simple spread sheet of desired purchases from sometimes out of date catalogues and endeavours to source from a wide variety of suppliers all our educational needs. We are kept informed of what items are available and when and can choose a shipping date that suits us. The friendly personal and individualised service is what characterises VPJ for us."

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'Yet again you have exceeded our expectations; order was again on time, truly as advertised as 'Classroom ready' saved us no end of time and energy.

A brilliant service and such an improvement on what we had before.

Many thanks to you Val and your team for a real hassle free experience...

________________________________________________________________________________

 

'We are satisfied with the results of 2014-2015 purchase process. Once again your organization has delivered a great professional service.  We appreciate your support , guidance, concern and cooperation. Our schools orders were received as planned and in perfect conditions. Packaging and labels on the boxes were correctly placed and detailed.

Once again thanks for your support to the school and the great work done on this 2014-2015 purchase process.

Looking forward to make our professionals relations to a higher level.'

__________________________________________________________________________________

I would like to thank you at vpj and specifically Val, for the professional, efficient, uncomplicated and problem-free process with the orders this yearJ

We will be in touch again soon for next year’s orders.

_________________________________________________________________________________________

 

Val,

This is excellent news and very much appreciated.

Thanks for all your help and assistance.  Always a pleasure to work with you.

 

Thanks again for all your help and assistance this year ... we will now have the chance to build our school correctly this year ... and make sure that we "get it right,"

Cheers, and thanks again for all your help and assistance -- we really needed it.  The fact you have first hand knowledge of what is going on, has surely been a plus for the school and really gave us the support that we needed during some dark days just a few months ago.

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Dear Val

Our order has been delivered to the School. We have verified all items in good condition. Our special thanks to you and your team for a very professional service provided.

Feedback on our DUTY of Care Service...

 

Thank you for your excellent ‘duty of care’ training to our team of inspectors who will be conducting inspections of British schools overseas. It was interesting, informative, thorough and packed with practical tips and common sense advice. We all feel confident and well-prepared as a result.

Jane Cooper,

Chief Inspector,

School Inspection Service.

Many Thanks...

Many thanks for the excellent Duty of care training delivered to all our school staff. We now have a different approach to all our school plannings and view our school trips differently too, all with an awareness that we should have had from the outset.

The training on general responsibilities was truely eye opening. The scenario play showed us from a practical perspective that our current planning was, in parts, incomplete.

 

Our staff and myself feel a renewed confidence in our safety and security and feel we have the procedures in place to deal with a crisis or indeed a day to day incident or accident more thoroughly.

 

A great package; thanks!

 

European International School Principal

Client Details witheld on request

 

VPJ Solutions Limited are members of EARCOS

We are located at:

VPJ Solutions Ltd

Unit 5 & 6

Punchbowl Lane

Brothertoft

Boston

PE20 3SB

UK

 

Registered Number 09475399

VAT Registered

Contact us today!

If you would like more information or wish to place an order, please contact us:

Tel: (+44) 01205 361815    

email: info@vpjsolutions.co.uk

 

Or use our contact form Click Here.

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